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1. Privacy Policy

Effective Date: 12-10-2025

Who We Are

Morcool Services Ltd is a provider of commercial air conditioning and refrigeration services, operating from Knowsley Industrial Park, Liverpool, L33 7BA. We are committed to protecting the privacy and security of the personal data we process.

Information We Collect

We only collect personal information that is necessary for us to provide our services and manage our business relationship with you.

Information You Provide to Us (Directly)

When you enquire about our services, either through our website contact form, via email, or over the phone, you may provide us with the following personal data:

• Contact Information: Name, job title, company name, address, telephone number, and email address.
• Enquiry Details: Information about the services you require (e.g., AC installation, refrigeration repair, maintenance contract).

Information We Collect Automatically (Via Website)

When you visit our website, we may automatically collect certain data about your device and browsing actions. This data is generally non-identifying and includes:

• Usage Data: Details of your visits to our site, including traffic data, location data, and resources you access.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and operating system.

How We Use Your Information (The Legal Basis)

We use your personal data to run our business and provide you with the services you request. Our legal basis for processing your data includes:

Purpose of Processing	Legal Basis for Processing
Responding to Enquiries and providing quotes.	Legitimate Interest (to grow our business) and/or To take steps to enter into a contract with you.
Fulfilling Service Contracts (e.g., installation, maintenance).	Performance of a contract we have with you.
Website Improvement (e.g., analysing traffic and site usage).	Legitimate Interest (to improve our website and services).
Compliance with legal or regulatory obligations.	Legal Obligation.

Export to Sheets

How We Share Your Information

We do not sell your personal data to any third parties. We may share your information with:

• Service Providers: Third-party companies who perform services on our behalf, such as IT support, website hosting, or maintenance software providers.
• Legal/Regulatory Authorities: Where we are legally required to do so (e.g., for F-Gas certification records or tax purposes).

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed.

Your Rights

Under GDPR, you have rights including:

• The right to access the personal data we hold about you.
• The right to rectification of inaccurate or incomplete data.
• The right to erasure of your data (in certain circumstances).
• The right to restrict processing of your data.

To exercise any of these rights, please contact us using the details below.

Contact Details

If you have any questions about this Privacy Policy or our data practices, please contact us:

Phone: 0151 548 6900

Name: Morcool Services Ltd

Address: Unit 3 Deltic Court Deltic Way, Knowsley Industrial Park, Liverpool, L33 7BA